CONFLICT MANAGEMENT TRAINING
Building Relationships Through Conflict
Interactive training program in communication, negotiation, and collaboration skills.
"Many individuals come into conflict during their professional careers. Focus First presents an excellent overview of conflict management and gives individuals the skills and tools needed to tackle this difficult subject. Their knowledge and excellent facilitation skills benefit both companies and individuals looking for instruction in this area."
Christina Thomas
Human Resources, Training Representative
Genzyme Corporation
Managerial Mediation
Training for managers and HR professionals in understanding and developing their potential and skills as a neutral third party.
Understanding Co-Workers Through Personality Type (MBTI®)
Workshop equipping co-workers to create a more harmonious and productive workplace using Myers-Briggs Type Indicator®.
Contact Ellen Good and Focus First at ellengood@focusfirst.com.

QUALITATIVE RESEARCH
Issue Identification for Employee Surveys
Focus groups, individual and executive interviews to identify key issues prior to designing and conducting surveys.
Employee Retention
Focus groups and interviews pinpointing job satisfaction and dissatisfaction factors.
Program Evaluation
Evaluating current benefits or programs prior to refinement, revision, change, or updating.
"We were all impressed with the way Ellen handled the groups. The way she facilitated the discussion was seamless. Shes prepared and doesnt insert her personality; shes a vehicle for the process. It was very impressive.
David Schildmeier
Director Public Communications
Massachusetts Nurses Association
New Product and Service Development
Evaluating current or proposed products and services with customers and prospects for refinement.
"Ellen is a terrifically good moderator. She makes participants feel warm, comfortable and relaxed. Shes a good listener ... And her interpretive and analytical skills are really strong. The recruiting was excellent. Our client was thrilled."
Richard Sandler
Sr. Vice President, Director Research & Strategic Planning
Houston, Effler & Partners, Inc.
"We give Ellen an A+!"
Michael McCartin
Product Manager Hemostasis
MedChem Products, Inc.
Contact Ellen Good and Focus First at ellengood@focusfirst.com.

WORKSHOPS
Understanding Yourself & Others Through Personality Type (MBTI®)
Workshop in which participants learn how to create a more productive and congenial environment using Myers-Briggs Type Indicator.
Get a Life While Making a Living
Energizing seminar designed to help participants identify and rectify areas of imbalance in their work and personal lives. Participants come away with a greater understanding of what is most important to them, and how they can free time in their schedules to attain their true goals.
Jump Start Your Job or Career Change
Hands-on workshop that helps audience members get on the fast track to a new job or career. Reviews the job/career change process, and completes the first step self assessment. Includes analysis of values, skills and desires. Participants leave with a solid idea of which jobs and careers to explore and of what they need to do next.
Burnout: Relighting Your Fire
A workshop to help people better understand burnout and what they need to do to recover from it. Participants come away with a set of tools they can use immediately to help themselves regain a satisfying career path.
The Magic of Goal Setting
At this interactive seminar participants learn how to identify and set goals, and then stay on track to achieving them.
Contact Ellen Good and Focus First at ellengood@focusfirst.com.

KEYNOTE AND BREAK-OUT SPEAKING
10 Myths About Conflict
This witty and thought-provoking presentation reveals ten common misconceptions about conflict in everyday life. Audience members also learn how they can harness conflict as a tool for positive change.
The Magic of Goal Setting
Research has proven that those who set goals are more successful, yet 97% of the general public doesnt use this simple tool. This engaging program introduces audience members to the goal setting methods they need to succeed.
Contact Ellen Good and Focus First at ellengood@focusfirst.com.

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